Metro Trains Melbourne, commonly known as Metro, is a private operator responsible for the operation and maintenance of the suburban railway network serving Melbourne, Australia. Established in 2009, it holds a franchise agreement with the Victorian Government to deliver reliable and efficient rail services to the city and its surrounding areas. Comprising six lines – the Cranbourne, Pakenham, Frankston, Sandringham, Sunbury, and Upfield lines – Metro’s network spans over 830 kilometers and includes 218 stations, making it one of the largest metropolitan rail systems in Australia. The company aims to provide a safe and convenient means of transportation, catering to the needs of both regular commuters and occasional passengers. Metro places great emphasis on ensuring passenger safety and security. It operates under a robust safety management system, adhering to strict standards and protocols. As part of its commitment to customer service, Metro employs a dedicated team of station staff, conductors, and customer service officers who promptly respond to passenger inquiries and provide assistance on the network. In addition to its operating responsibilities, Metro also focuses on infrastructure management and improvement. This entails ongoing maintenance of tracks, stations, trains, and other facilities, as well as implementing upgrades and expansion projects to accommodate the growing demand for rail services. Through its reliable service, commitment to safety, and ongoing efforts to enhance the network, Metro Trains Melbourne plays a vital role in maintaining the smooth functioning of Melbourne’s public transportation system.